Lifecycle Support Services (LSS)
AKSA Lifecycle Support Services take a consultative approach to life cycle management, delivering proactive, value added solutions that reduce the risk of downtime and increase system availability, longevity, and dependability. The AKSA’s LSS team offers all the services and support needed to keep systems running at peak efficiency. Through ongoing collaboration, we serve as a strategic partner to maximize your return on system investment.
Operations & Maintenance (O&M)
AKSA is a customer-oriented company, focused on providing excellent service through ongoing collaboration with customers. AKSA provides technical support to assist clients in managing and maintaining critical systems infrastructure and applications. Our O&M services are specifically tailored packages as per the client’s needs, ranging from technical support to performance monitoring, log analysis, training programmes, and total operation and maintenance for all types of software and hardware solutions.
If AKSA is your O&M partners, you will never have to worry about the smooth operations of deployed hardware and software solutions. AKSA has a professional workforce that is committed to quality and efficiency. Above all, we understand that our clients rely on us for their technology support. With 24/7 support, we strive for high-quality resolution of any issue within a reasonable time.
Repair and Maintenance Management System (RMMS)
Since inception, we have focused on revolutionizing businesses in Pakistan by providing innovative solutions to Banking and Telecom industries in Pakistan. We have provided innovative biometric solutions that have changed the business landscape in Pakistan. Majorly our biometric devices are used nationwide in different locations in Banking and Telecom sectors for customer. To facilitate our valued clients with biometric device repair services, we have established state-of-the-art R&R facilities at our Head Office in Islamabad. Our Operations team provides round-the-clock level-1 support services over telephone to resolve biometric device issues. For issues that require detailed investigation by our Technical Assistant Center, biometric devices are shipped to AKSA H/O. Our team of Engineers have developed web-based Repair and Maintenance Management System (RMMS) to reduce downtime and increase efficiency by real-time device monitoring during the complete repair cycle from the time a consignment is received to the time it is dispatched to the client. The system sends auto-generated email notifications to concerned teams and personnel at various stages of the device repair lifecycle.
Key features of RMMS are:
Consignment Management and Tracking-
Access Device information and status
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View Return Merchandise Authorization (RMA) containing detailed information about devices including Issues, Bill of Material, image and physical condition of a device
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Generate tickets
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Communication with Operations Team
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Generate customized reports
Customer Relationship Management (CRM)
In our customer-centric approach, we are focused on providing outstanding customer experience in every way possible. In our quest to continuously improve customer experience, our engineers have developed an all-in-one AKSA CRM to streamline processes and ensure effective management of Support tickets, Severity levels of tickets, Original Equipment Manufacturer (OEM) warranties, Service Level Agreements (SLA), and Turnaround Time (TAT). AKSA CRM enables smooth communication between clients and AKSA Operations team as it allows clients to generate tickets, report issues related to products in real-time. CRM sets ticket status (Open, In-Process, Critical, and Resolved) and flags tickets as per their status. All tickets created by clients are automatically routed to concerned AKSA operations team. Our top-class CRM portal reduces TAT as it serves as a complete platform for all customer service management.
Hardware Lifecycle Support
Hardware lifecycle management is a holistic approach to manage the total useful life of Electrical, Electronics/Avionics hardware to maximize the return on investment. For such hardware, the lifespan extends out to approximately 10 to 15 years, as the said hardware technology changes so quickly that anything beyond that period relegates these systems to obsolescence. The process of managing the entire lifecycle of a product is taken care of from inception, through engineering design and manufacture, to service and disposal of manufactured products. It integrates people, data, processes and business systems and provides a product information backbone for companies and their extended enterprise